Mail Form

Frequently Asked Questions

Q. I have a trade account, how do I login to the website?

A. If you are an existing trade customer and would like a trade login for this website, please complete a website login request.

Q. I've ordered some goods, when will I receive my invoice?

A. The invoice follows on in the post a couple of days after your goods have been despatched. Follow this link to sign up for electronic invoicing.

Q. How do I return my items?

A. Before returning goods, please contact us first - a returns/customer service log number is required for all items to be returned.

Q. What are the carriage charges?

A. Carriage charges are based upon the value of the order, full details can be found here.

Q. I received my order but items are missing, what do I need to do?

A. If your goods haven’t arrived within 2-3 days since you placed your order, please call our office and have the advice note number on hand, we will be able to advise you on the status of any missing items.

Q. Can we call in at Century Park and collect goods?

A. Our Century Park site is a wholesale and distribution facility. Please be aware that this site is basically a large warehouse and there is no showroom or shop facility. It is possible to place an order by phone, email or fax and collect it from Century Park by prior arrangement - please call us first to place your order as we need time to process and pick your order.

Q. I can't find the item I need on your website, can you help anyway?

A. Yes, if you could send us a photo of the part you require complete with dimensions etc. we will do our best to source it for you. e-mail sales@midlandchandlers.co.uk

Q. What information do you need to source a spare part for an appliance?

A. We stock literally hundreds of appliance spare parts, if you can not see the part you require or are unsure its the correct component for your appliance, we may be able to help, just provide us with the model number and serial number of the appliance and we can check for you. Model numbers and serial numbers can be found on the appliance data badge, Belling, Stoves and Newworld model numbers begin with either “05” or “4444”. Spinflo numbers begin “OH”, “OP” or “SCK”.

Q. Can I place an order online and arrange for it to be collected?

A. Unfortunately not, If you would like to place an order for collection please contact the relevant branch that you would like to collect from first.

Q. What are your opening hours?

A. Our opening hours can be found here.