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Terms & conditions

Terms and Conditions for the Online Sale of Goods

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

—up to 30 days: if your goods are faulty, then you can get a refund;
—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

• your legal rights and responsibilities;

• our legal rights and responsibilities; and

• certain key information required by law.

In this contract:

• ‘We’, ‘us’ or ‘our’ means Arleigh International Limited (Company No. 01559541) whose registered office address is 1 London Street, Reading, Berkshire, England, RG1 4QW trading as Midland Chandlers; and

• ‘You’ or ‘your’ means the person using (the Site) to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us following the instructions on the Contact Us section of the Site.

  1. If you buy goods on the Site you agree to be legally bound by this contract.
  2. This contract is only available in English. No other languages will apply to this contract.
  3. When buying any goods you also agree to be legally bound by:
    1. our Site terms and conditions and any documents referred to in them;
    2. extra terms which may add to, or replace some of, this contract. This may happen for changes in legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you notice of this in writing; and
    3. specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

  1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
    1. click on the goods you wish to purchase for further information
    2. read the confirmation email; or
    3. contact us using the contact details at the top of this page.
  2. The key information we give you by law forms part of this contract (as though it is set out in full here).
  3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

  1. Our Privacy Policy is available on our website at
  2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with the Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  1. Below, we set out how a legally binding contract between you and us is made.
  2. You place an order on the Site by completing the online checkout process. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
    1. We may contact you to say that we do not accept your order. This is typically for the following reasons:
      1. (a) the goods are unavailable;
      2. (b) we cannot authorise your payment;
      3. (c) you are not allowed to buy the goods from us;
      4. (d) we are not allowed to sell the goods to you;
      5. (e) you have ordered too many goods; or
      6. (f) there has been a mistake on the pricing or description of the goods.
    2. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
      1. (a) a legally binding contract will be in place between you and us; and
      2. (b) we will dispatch the goods to you.
  3. If you are under the age of 18, you may not be able to buy certain goods because you are too young. These are set out on the relevant webpage for such goods and we have the right to carry out age identification checks where appropriate.

  1. You have the right to cancel this contract within 14 days without giving any reason.
  2. The cancellation period will expire after 14 days from the day the goods are delivered.
  3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

    Cancellation form

    To [insert the trader’s name, geographical address and, where available, telephone number, fax number and email address]:

    I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

    Ordered on [*]/received on [*],

    Name of consumer(s),

    Address of consumer(s),

    Signature of consumer(s) (only if this form is notified on paper),


    [*] Delete as appropriate

  4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

  1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  3. We will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we received back from you any goods supplied; or
    2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
    3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  5. If you have received goods:
    1. you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
    2. you will have to bear the direct cost of returning the goods; and
    3. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  1. We use a third party carrier to deliver our goods. If you want to see further information on your delivery options, visit the delivery section of our Site before you place your order.
  2. The estimated date for delivery of the goods is set out during the online checkout process. We do not guarantee that our third party carrier will deliver the goods on the estimated date for delivery.
  3. If something happens which:
    1. is outside of our control; and
    2. affects the estimated date of delivery;

    we will let you have a revised estimated date for delivery of the goods.

  4. Delivery of the goods will take place when we deliver them to the address that you gave to us.
  5. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
    1. let you know;
    2. cancel your order; and
    3. give you a refund.
  6. If nobody is available to take delivery, please contact us using the contact details at the top of these terms and conditions.
  7. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
  8. We may deliver your goods in instalments.

  1. We accept credit cards, debit cards and other payment methods as set out during the checkout process.
  2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  3. Your credit card or debit card will be charged when the goods are ordered.
  4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via the relevant card issuer.
  5. If your payment is not received by us and you have already received the goods, you:
    1. must pay for such goods immediately; or
    2. must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
  6. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
  7. Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
  8. The price paid for the goods:
    1. is in pounds sterling (£)(GBP);
    2. includes VAT at the applicable rate; and
    3. does not include the cost of delivering the goods (if you want delivery options and costs, visit the 'Delivery' section of our webpage and ensure that you review the full delivery and carriage costs at checkout before you place your order);

  1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
    1. are of satisfactory quality;
    2. are fit for purpose; and
    3. match the description, sample or model.
  2. We must provide you with goods that comply with your legal rights.
  3. Any goods sold:
    1. at discount prices;
    2. as remnants; or
    3. as substandard;

    will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  4. If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
    1. we will let you know if we intend to do this but this may not always be possible; and
    2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

  1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
    1. visit our Site at:;
    2. contact us using the 'Contact Us' section at the top of this page or using our 'Live Chat' option; or
    3. visit the Citizens Advice website or call 03454 04 05 06.
  2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
  3. Please contact us using the contact details at the top of this page, if you want:
    1. us to repair the goods;
    2. us to replace the goods;
    3. to reject the goods and get a refund.
  4. "Special Order" means any Goods that are not held in stock by us (a non-stock item) and are therefore ordered and/or manufactured specifically as per your request. Payment in full is required for such Special Orders at the time the Special Order is placed with us. Special Orders are non-refundable except at our sole discretion. We reserve the right to apply a restocking fee of 25% of the price of the Special Order, which shall be deducted from any refund due to you.

    If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
    1. losses that:
      1. (a) were not foreseeable to you and us when the contract was formed; or
      2. (b) that were not caused by any breach on our part;
    2. business losses;
    3. losses to non-consumers.
  2. Under no circumstances will our aggregate liability to you for any and all claims arising under this Contract exceed 125% of the invoice value of the goods]

  1. We will try to resolve any disputes with you quickly and efficiently.
  2. If you are unhappy with:
    1. the goods;
    2. our service to you; or
    3. any other matter,

    please contact us as soon as possible

  3. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have exclusive jurisdiction in relation to this contract.
  4. The laws of England and Wales will apply to this contract.

    No one other than a party to this contract has any right to enforce any term of this contract.

  1. By entering the promotion, entrants confirm that they have read and agree to be bound by these terms and conditions and all rules and guidelines applicable to the use of Facebook and Instagram.
  2. Entrants
    1. Entrants must be aged 18 years or over. This promotion is not open to any employees of Midland Chandlers or any of their affiliate companies, their families, agents or anyone else connected with this promotion.
    2. Entries submitted on behalf of another person will not be accepted and joint submissions are not allowed. Incomplete, illegible, misdirected or late entries will not be accepted.
    3. Entries will close as stated on the post, any entries after, will not be counted.
  3. Prize
    1. The prize can only be redeemed in one order.
    2. Unless stated otherwise, there will only be one prize that can be redeemed
    3. The prize is non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered. Midland Chandlers reserves the right to offer an alternative prize of equal or greater value.
  4. How is the winner selected and notified
    1. The winner will be randomly selected from all valid entries received during the promotion period by an independent employee at Midland Chandlers
    2. The winner will be contacted via Facebook or Instagram direct message / comment on the original entry using the contact details provided with their entry. If a winner declines a prize or fails to respond within the required period, they forfeit any right to the prize. If a winner fails to respond within 3 days of this initial contact, a redraw will take place from the remaining valid entries to select a new winner. A winner may be required to submit valid identification before receiving their prize.
    3. A member of staff from Midland Chandlers will ask the winner for a suitable telephone number and / or email address to contact and place an order for the winner.
  5. In the event of unforeseen circumstances or circumstances outside its reasonable control, Midland Chandlers reserves the right to modify or discontinue, temporarily or permanently, this promotion without prior notice.

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